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FAQ

What digital products do you sell?

We offer a range of digital tools to help you stay organized and productive — including spreadsheet templates, printable and digital planners, editable invitations, and self-paced online courses.

All items are thoughtfully designed for busy professionals, virtual assistants, small business owners, and individuals who simply want to work smarter and live more intentionally.

How do I receive my purchase?

Once your payment is successful, you’ll automatically receive an email with a download link to your purchased product. Just click the link to access and download your file—no waiting required!

You’ll have lifetime access to your files, so make sure to save them in a secure location.

Do you offer refunds or exchanges?

Because our products are digital and delivered instantly, all sales are final. We don’t offer refunds, returns, or exchanges. However, if you experience a technical issue or file error, we’re happy to help resolve it quickly.

How can I get support if I have an issue?

You can contact us anytime via email at vacoachluna@gmail.com or through our Facebook Page: VA Coach Luna. We aim to respond within 24 hours, excluding Saturdays (Sabbath Day).